Ongoing Strategic Evolution
At Nath Consulting Services (NCS), our managed services bring together functional knowledge and deep platform expertise to eliminate operational friction. We partner as an extension of your IT staff to keep your platform healthy, fully maintained, and evolving alongside your enterprise objectives.
Delivered via flexible as-a-service subscriptions, we handle everything from routine system administration and upgrade testing to complex workflow modifications.
What Our Managed Services Cover
System Administration & Maintenance
Continuous user management, role assignments, ACL updates, system group setups, and instance health check monitoring.
Continuous Enhancements
Dedicated developer hours every month to build new Catalog Items, Flow Designer workflows, and custom reports.
Upgrade Management
Seamless execution of twice-yearly ServiceNow family release upgrades, instance regression testing, and skipped-object resolutions.
24/7 Incident Resolution
SLA-driven incident triage and resolution for critical platform outages, business rule bugs, and integration failures.
Flexible Subscription Tiers
| Service Feature | Essential Support | Pro Managed (Popular) | Enterprise Dedicated |
|---|---|---|---|
| Incident SLA Response | 4 Hours | 1 Hour | 15 Minutes |
| Monthly Enhancements | 20 Hours | 60 Hours | Dedicated Resource |
| Platform Upgrades | Annual | Bi-Annual | Continuous |
| Instance Health Audits | Quarterly | Monthly | Bi-Weekly |
Looking for Tailored Support Coverage?
Let’s construct a custom SLA and support arrangement built around your specific ServiceNow instance and user capacity needs.
Configure Your Plan